Digicel

Digicel is a Caribbean mobile phone network provider operating in 33 markets across the Caribbean, Central America, and Oceania regions. They have about 14 million users incorporated in Bermuda, alone.

• The Digicel portal was created for customer care representatives to intuitively provision and configure small business services..

• The care representative is stepped through creating a quick business profile; recording company name, assigning a number, inputting company location and provisioning users.

• The on-screen flow is used for the small to micro businesses that has up to 25 users. The Digicel portal also provides a platform to upload and bulk provision large enterprises.

• Difficult functions such as create a hunt group or setting auto attendant made uncomplicated by simple UX approach, so that someone without intimate knowledge of backend engineer tools can use the portal functionalities .