CISCO Project / Digicel
CISCO Project
Digicel
Time: 2018 to 2018
Tools: Adobe XD, Sketch & Photoshop
Medium: Desktop
My Role: UI Design, UI Deliverables of the Digicel Provisioning. SSOT documentation of the whole project. Client coordination for the UX/UI designs and approvals.
Digicel is a Caribbean mobile phone network provider operating in 33 markets across the Caribbean, Central America, and Oceania regions. They have about 14 million users incorporated in Bermuda, alone.
The Digicel portal was created for customer care representatives to intuitively provision and configure small business services.
The care representative is stepped through creating a quick business profile; recording company name, assigning a number, inputting company location and provisioning users.
The on-screen flow is used for the small to micro businesses that has up to 25 users. The Digicel portal also provides a platform to upload and bulk provision large enterprises.
Difficult functions such as create a hunt group or setting auto attendant made uncomplicated by simple UX approach, so that someone without intimate knowledge of backend engineer tools can use the portal functionalities .
