Project Casavi - Communication App
Time: 2022-
Tools: Figma, MUI Design library, Token studio
Medium: Web, Android & IOS - Phones
My Role: Senior product designer for 2 value teams
and Design system contributor
Casavi is a central platform for all aspects of digital property management. It enables efficient communication across all properties, with owners, tenants, and service providers, while streamlining operations and business processes.
As a leading platform in the real estate industry, Casavi automates process management, communication, and service provider coordination.
With Casavi, all processes are digitized, and properties, including customer communication, can be managed anytime, from anywhere, thanks to cloud technology.
Service providers and contracts are centrally organized in the cloud, with orders seamlessly integrated into process management.
Smattask - Emails
Design solutions:
Comprehensive Email Integration: Enhance the overall email integration within the platform to increase usability, allowing customers to primarily use casavi without the need to switch to other systems for email management.
Improved Email Header Display: Ensure that the email header (recipient) is visible when the process email address is directly included in the CC field, especially for scenarios involving multiple service providers and non-relay responses.
SmartTask Integration: Integrate email traffic and calendar functionality into the SmartTask ticket system, enabling the creation and assignment of tasks and tickets from emails, as well as centralizing correspondence within casavi.
- Redesign the email cards with minimum information
- Redesign will have more of a mirroring design of an email client
- An email detail page to fit all the requirements and features associated with an email
- Parallel view of original email and new action
- Options to Delete, New email, Reply, Create ticket form and Link ticket form
User problem:
Customer app provides individual access accounts for each tenant or flat owner, which can be customised branding.
Features covered are, notifications and appointment scheduling, essential contact information, links to external content
Digital document transmission, such as utility bills, with email alerts for updates, all optimised for use on smartphones and tablets.
I was responsible for designing the app to include all essential user flows while minimizing development effort.
Integration with General Email Addresses: Allow for the integration of general email addresses with the casavi inbox, enabling the direct transfer of emails to casavi without the need for forwarding, while still displaying the original recipient.
Comprehensive Email Integration: Enhance the overall email integration within the platform to increase usability, allowing customers to primarily use casavi without the need to switch to other systems for email management.
SmartTask Integration: Integrate email traffic and calendar functionality into the smarttask ticket system, enabling the creation and assignment of tasks and tickets from emails, as well as centralizing correspondence within casavi.
Design solutions:
Two-Way Communication Platform
The application serves as a two-way communication platform between property managers and tenants, facilitating effective interaction and easy access to essential services.
Tenant Experience
Dashboard Overview:
Tenants are presented with a dashboard that displays key features as cards, each with indicators for new updates or actions required.
The goal is to provide a quick and intuitive overview of all important information.
Support Features:
Notifications, Bulletin Board, Important Contacts, Service Requests, Bookings, House Chat
App features:
Home, Community, Services, My Account, My Place, Settings
Property Manager Experience
Dashboard as a Communication Hub:
Property managers can use the dashboard as a communication tool to send updates and messages to tenants.
News & Advertisements: Managers can share updates, promotions, or information relevant to tenants.
Bulletin Board Announcements: Used to post important notices to the tenant community.
Displays latest announcements from the community and property managers.
Users (managers or tenants, depending on permissions) can create and post new announcements.
If there are no current announcements, a message indicating this is shown.
The latest announcement is intentionally excluded from the main dashboard view, encouraging users to check the Bulletin Board section for updates.
